Subscription-based crowdfunding (SBC) is an emerging platform for creators of digital experiential content (e.g., music, comics, stories, videos) to build their brand and garner support from fans. A unique feature that sets SBC apart from other crowdfunding models is the creator-centered...

To attain customer satisfaction, service firms invest significant resources to implement customer relationship management (CRM) systems to support internal customer service (CS) employees who provide service to external customers in both face-to-face and virtual channels. How CS employees apply...

Digital platforms facilitate the flow of information and the execution of transactions. This study investigates the impact of signals from platform-provided online information regarding search and experience attributes of products on the prices of their offline transactions. We situate our...

Electronic health record (EHR) system holds great promise in transforming healthcare. Existing empirical literature typically focused on its adoption, and found mixed evidence on whether EHR improves care. The federal initiative for meaningful use (MU) of EHR aims to maximize the potential of...

While recent research has suggested the tremendous potential of electronic health records (EHR) to transform healthcare, there remains a limited understanding of the best ways to utilize EHR data to improve clinical decision-making. Healthcare analytics based on EHR data may be able to offer a...

Agency theory has played a significant role in identifying drivers of offshore information system (IS) project success. Consequently, the role of relational factors in driving project success has been overlooked in this literature. In this paper, we integrate the social embeddedness perspective...

We integrate control theory and the information systems (IS) project management literature using a multilevel lens to theorize the cross-level effects of technical IS project risk on individual developer outcomes—performance and psychological stress—and the mechanisms by which IS project...

Although research has suggested that enterprise system (ES) implementations have major impacts on employee job characteristics and outcomes, there has been limited research that has examined the impacts of ES implementations on interpersonal relationships over time. Building on and extending...

How can firms extract value from already-implemented information technologies (IT) that support the work processes of employees? One approach is to stimulate employees to engage in post-adoptive extended use,i.e., to learn and apply more of the available functions of the implemented technologies...

This study seeks to identify the means by which information technology helps cocreate relational value in the context of interfirm relationships in the logistics industry — a large and information-intensive industry. We identify a set of IT functionalities — single-location shipping,...