This study examines bank loan officers' information focus in terms of the relative importance of hard and soft information. Data was collected from 75 experienced loan officers at a large Swedish commercial bank, generating 7425 observations, and analysed the information used in assessing loan...

Purpose The purpose of this study is to develop a method to assess social performance. Traditionally, environment, social and governance (ESG) rating providers use subjectively weighted arithmetic averages to combine a set of social performance (SP) indicators into one single rating. To overcome...

The purpose is to investigate the experience of young bank customers (YBCs) with mobile bank applications (MBAs) by employing the concepts of usability, responsiveness, customer satisfaction, reliability, and loyalty. An electronic questionnaire was sent to 500 YBCs in Sweden, 146 of whom...