By 2010, Europeans will live in the most competitive and dynamic knowledge-based economy in the world, with more and better jobs and greater social cohesion. This is the EU's strategic goal, agreed at Lisbon in March 2000. However, in 2001, almost 40 % of the population aged 25 to 64 in the E U...

Cedefop's 40th anniversary theme is 'Old roots for new routes'. It celebrates not only Cedefop as an organisation, but also the development of European cooperation and its contribution to improving vocational education and training. Progress has been due to people who had a vision of how VET...

Organisations are increasingly realising the importance of customer-to-customer interactions (CCI). From theme parks and shopping malls, to hairdressing and health clubs, interactions between customers are recognised as a key aspect of the service experience. This research examines CCI in the...

Purpose – To critically examine the current definitions of key constructs of the technology acceptance model (TAM) in a consumer technology-based service. Design/methodology/approach – Two qualitative research studies were undertaken that encouraged consumers to reflect upon their text...