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Augmented reality filters on social media : analyzing the drivers of playability based on uses and gratifications theory

Ibáñez-Sánchez, Sergio; Orús, Carlos; Flavián … - In: Psychology & marketing 39 (2022) 3, pp. 559-578

Persistent link: https://www.econbiz.de/10012817136

Frontline robots in tourism and hospitality : service enhancement or cost reduction?

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492

Persistent link: https://www.econbiz.de/10012666399

How smart should a service robot be?

Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582

Persistent link: https://www.econbiz.de/10013395997

Automated social presence in AI : avoiding consumer psychological tensions to improve service value

Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014549581

Effects of voice assistant recommendations on consumer behavior

Flavián Blanco, Carlos; Akdim, Khaoula; Casaló, Luis V. - In: Psychology & marketing 40 (2023) 2, pp. 328-346

Persistent link: https://www.econbiz.de/10014290680

Applying virtual reality and augmented reality to the tourism experience : a comparative literature review

Bretos, María A.; Ibáñez-Sánchez, Sergio; Orús, Carlos - In: Spanish journal of marketing 28 (2024) 3, pp. 287-309

Persistent link: https://www.econbiz.de/10015190342

Smart speakers and customer experience in service contexts

Ruiz-Equihua, Daniel; Romero, Jaime; Casaló, Luis V.; … - In: Psychology & marketing 40 (2023) 11, pp. 2326-2340

Persistent link: https://www.econbiz.de/10014432404

Human versus virtual influences, a comparative study

Belanche, Daniel; Casaló, Luis V.; Flavián, Marta - In: Journal of business research : JBR 173 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014547919

Perceived value of AI-based recommendations service : the case of voice assistants

Akdim, K.; Casaló, Luis V. - In: Service business 17 (2023) 1, pp. 81-112

Persistent link: https://www.econbiz.de/10014282872

Frontline Robots in Tourism and Hospitality : Service Enhancement or Cost Reduction?

Belanche Gracia, Daniel; Casalo, Luis V.; Flavián, Carlos - 2022

Robots are being implemented in many frontline services, from waiter robots in restaurants to robotic concierges in hotels. A growing number of firms in hospitality and tourism industries introduce service robots to reduce their operational costs and to provide customers with enhanced services...

Persistent link: https://www.econbiz.de/10014082747