This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using recent firm-level data of...

This paper analyzes the relationship between the three enterprise software systems (enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM)) and firms’ innovative performance for process as well as product innovations. Using German firm-level...