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Modes of customer co-production for international service offerings
Sampson, Scott; Money, R. Bruce - In: Journal of service management 26 (2015) 4, pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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A strategic framework for task automation in professional services
Sampson, Scott - In: Journal of service research 24 (2021) 1, pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
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Reengineering professional services through automation, remote outsourcing, and task delegation
Sampson, Scott; Santos, Rebecca Pires dos - In: Journal of operations management 69 (2023) 6, pp. 911-940
Persistent link: https://www.econbiz.de/10014339680
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott; Chase, Richard B. - In: California management review 65 (2022) 1, pp. 119-146
Persistent link: https://www.econbiz.de/10014240176