Purpose: In the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a PSS model are not well understood, and the exploitation of the digital era presents the gap of this research....

Purpose: The purpose of this paper is to explore how multinational corporations (MNCs) orchestrate internal and external resources to help their multi-tier supply chains learn sustainability-related knowledge. Design/methodology/approach: An exploratory multiple case study approach was adopted...

Purpose: This article sheds light onto the increasing problem of product returns, which is exacerbated by growing e-commerce. Many retailers and academics are oblivious to the nature and scale of this challenge. Interdisciplinary research is needed to develop supporting theory, and...

Chapter 1 Introduction -- Chapter 2 Literature Review -- Chapter 3 Research Methodology -- Chapter 4 Within-Case Analysis – Beef Ledger -- Chapter 5 Within-case Analysis – W Company -- Chapter 6 Within-case Analysis – Fair Chain Chapter 7 Cross-case Analysis -- Chapter 8 Discussion --...