CG-CAHPS survey items capture many of the most commonly mentioned doctor–patient communication behaviors and practices identified by high-performing physicians. Nonverbal communication, greeting patients, and tracking personal information about patients were identified as key aspects of...

The Handbook of Manufacturing Industries in the World Economy provides a critical and multi-disciplinary state-of-the-art review and analysis of current manufacturing processes, practices and policies. Expanding our knowledge and understanding of production and innovation, this volume...