The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of...

pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV. Innovation in services and through services : impact...

Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In...

Contents: 1. Fifteen challenges for Service Innovation Studies / Faridah Djellal and Fa�iz Gallouj -- 2. Services, service innovation and the ecological challenge / Faridah Djellal and Fa�iz Gallouj -- 3. Service innovation and social innovation / Marja Toivonen -- 4. Service innovation in...