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Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain

Garín-Muñoz, Teresa; Pérez Amaral, Teodosio; Gijón, … - In: Telecommunications policy : the international journal … 40 (2016) 8, pp. 804-820

Persistent link: https://www.econbiz.de/10011621585

Consumer engagement in e-Tourism: micro-panel data models for the case of Spain

Garín-Muñoz, Teresa; Pérez Amaral, Teodosio; López, … - In: Tourism economics : the business and finance of tourism … 26 (2020) 6, pp. 853-872

Persistent link: https://www.econbiz.de/10012266219

Drivers and barriers to cross-border e-commerce : evidence from Spanish individual behavior

Valarezo, Ángel; Pérez Amaral, Teodosio; … - In: Telecommunications policy : the international journal … 42 (2018) 6, pp. 464-473

Persistent link: https://www.econbiz.de/10012010341

Digital divides across consumers of internet services in Spain using panel data 2007-2019 : narrowing or not?

Pérez Amaral, Teodosio; Valarezo, Angel; López, Rafael; … - In: Telecommunications policy : the international journal … 45 (2021) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10012614741

E-commerce by individuals in Spain using panel data 2008-2016

Pérez Amaral, Teodosio; Valarezo, Angel; López, Rafael; … - In: Telecommunications policy : the international journal … 44 (2020) 4, pp. 1-19

Persistent link: https://www.econbiz.de/10012513566

Models for individual adoption of eCommerce, eBanking and eGovernment in Spain

Garín-Muñoz, Teresa; López, Rafael; Pérez Amaral, … - In: Telecommunications policy : the international journal … 43 (2019) 1, pp. 100-111

Persistent link: https://www.econbiz.de/10012182195

Evolution of the internet gender gaps in Spain and effects of the Covid-19 pandemic

Garín-Muñoz, Teresa; Pérez Amaral, Teodosio; … - In: Telecommunications policy : the international journal … 46 (2022) 8, pp. 1-14

Persistent link: https://www.econbiz.de/10013415764

Satisfaction of individual mobile phone users in Spain

Gijón, Covadonga; Garín-Muñoz, Teresa; … - In: Telecommunications Policy 37 (2013) 10, pp. 940-954

Consumer satisfaction is a key determinant of consumer retention, consumer welfare, and is also a strategic variable for competition and international comparisons. Spain's mobile customer satisfaction is the lowest in the European Union. The focus of this paper is to identify the determinants of...

Persistent link: https://www.econbiz.de/10011056926