This paper reviews the literature on the association between lean production and performance. From this, propositions on the integration and evolution of operation and human resource management practices associated with the lean production concept are developed. Using 24 years of data on the use...

Purpose – The purpose of this paper is to investigate whether a quality management (QM) philosophy underlies the joint use of operations and human resource management practices, and the relationships with job-related contentment and performance. Design/methodology/approach – Data from an...

TQM is generally seen as depending on employees having a high awareness of quality issues and a willingness to engage in continuous improvement. Many total quality programmes have, implicitly or explicitly, attitudinal change as one of their initial objectives. Reports the results of a study...

Regardless of judgements about the novelty, permanence or extent of the “new industrial relations”, key features in the USA are a decline in union membership, the declining role of bargaining and a corresponding decrease in its scope; the increasing importance of human resource management;...

Purpose – Organizational climate has been shown to predict job satisfaction and other employee attitudes. Using the concept of organizational climate, strength has shown mixed success. However, diversity in psychological climate at the individual level has not been explored. The paper aims to...

During the 1990s, urban planning in Melbourne changed from prescriptive regulation to a place-based performance framework with a focus on existing or desired ‘urban character’. This paper is a case study of a contentious urban project in the inner-Melbourne suburb of Fitzroy: a...

This study examines reasons for variation in work design (defined by job discretion and performance monitoring) and how work design affects organizational outcomes. Drawing on a 2003–2006 survey of 2,359 call centers in 16 countries, the authors test strategic human resource management...