It has been commonly agreed that convergence of computing technology with that of telecommunications in the early 1980s has brought a revolution to the telecommunications sector (Hudson, 1997). The traditional pattern of natural monopoly is disappearing in more and more countries, while all...

Telecommunications deregulation strategies have been self-evidently different in Hong Kong and China due to differences existing in political and economic systems. This paper will provide an overview of contemporary trends in telecommunications deregulation in these two territories. Comparisons...

Open network architecture (ONA) has been developed as a technological solution to the regulatory problems of a multi-user, multi-operator telecommunications environment. The USA has been the originator of this concept, which may be paradigmatic for similar developments elsewhere such as open...

Albania has an average of only 1.4 telephone lines per 100 people. Yet telecommunications public policy reform is now increasingly viewed by the Albanian policy community as central to the country's future economic and political ambitions. This paper aims to explain how this precarious state of...

The global telecommunications marketplace has witnessed considerable and unprecedented changes in the past 25 years culminating in the transformation of industry structures, market-specific structures and the internal structures of incumbent telecommunications operators. Against this backdrop,...

The past 20 years have seen the worldwide telecommunications industry transformed from predominantly dormant, country‐centred, government‐run agencies, to increasingly competitive, innovative and market‐led organisations. Much of the will to change has stemmed from the visionary market...

Benchmarking is an important technique that organisations seek to implement to obtain superior performance. This study focuses on understanding and explaining the problems that confront organisations that implement benchmarking practices. Attention is focused on two aspects of the process that...