Susie Jolly asks if we can reclaim sexual pleasure from the grip of the market and influence the terms on which the market engages with pleasure. She proposes a political perspective on sexuality which challenges the structures and ideologies that generate guilt and shame and make pleasure more...

Susie Jolly in conversation with three activists whose work relates to sexuality, Henry Armas (GRUPAL, The Working Group for Participation, Peru), Pinar Ilkkaracan (Women for Women's Human Rights, Turkey), Veronica Magar (CARE, Asia Region) explores the links between sexual rights and...

1. Why does leadership matter when it comes to customer experience? -- 2. Qualities and actions of the customer-focused leader -- 3. Customer insights and priorities -- 4. Recruiting for attitude, training for excellence -- 5. Motivating and empowering your people -- 6. Communicate and praise --...

Performance management has become an essential skill for many managers as customers become more demanding and costs are squeezed tightly. Explores the benefits of good performance management in creating better service to the customer. Describes the key elements of defining key results areas and...

Explores the role of reward and recognition schemes in motivating groups and individuals to keep their energies focused on the customer. Examines the practical steps necessary to introduce and maintain successful initiatives, both financial and non‐financial. These steps involve taking time to...

The emergence of China as a global player challenges the pre-existing dominance of the OECD countries and will continue to be a crucial force for global change in coming decades. The implications of China’s rise will be most significant for low- and middle-income countries, but the outcomes...