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Purpose The purpose of this paper is to critically evaluate the practice of IT cost benchmarking using IT managerial control ratios. First, numerous reliability and validity issues that this practice is plagued by are discussed. Second, recommendations on addressing some of these reliability and...
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Purpose – The purpose of this paper is to guide managers on business process reengineering (BPR) and automation projects in the United Arab Emirates (UAE) public sector context. Design/methodology/approach – This paper relies on a literature review and synthesis in the areas of leadership,...
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