This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication technologies on business practice, industry...

AbstractThe following sections are included:SummaryIntroductionFindingsICT adoption and budget trendsInternal organizationOutsourcing and OffshoringForward facing interactionsBackward facing interactionsBusiness resultsGlobalizationFuture WorkAcknowledgmentsBibliographyAbout the Authors