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Dienstleistungssektor
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International Journal of Operations & Production Management
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International journal of production economics
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Business Process Re-engineering & Management Journal
1
IEEE transactions on engineering management : EM
1
Industrial Management & Data Systems
1
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Ramp Up and Ramp Down Dynamics in Digital Services
Akkermans, Henk
;
Voss, Christopher A.
;
Oers, Roeland
- In:
Journal of Supply Chain Management
55
(
2019
)
3
,
pp. 3-23
Persistent link: https://www.econbiz.de/10012094904
Saved in:
2
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
3
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
4
Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min
;
Zhao, Xiande
;
Voss, Christopher A.
;
Zhu, Guilong
- In:
International journal of production economics
171
(
2016
),
pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
Saved in:
5
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
6
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
7
Service modularity and architecture : an overview and research agenda
Brax, Saara A.
;
Bask, Anu
;
Hsuan Mikkola, Juliana
; …
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
Saved in:
8
Contracting outsourced services with collaborative key performance indicators
Akkermans, Henk
;
Oppen, Willem van
;
Wynstra, Finn
; …
- In:
Journal of operations management
65
(
2019
)
1
,
pp. 22-47
Persistent link: https://www.econbiz.de/10012041233
Saved in:
9
Deployment strategies for service innovation
Wang, Qiang
;
Voss, Christopher A.
;
Zhao, Xiande
- In:
IEEE transactions on engineering management : EM
66
(
2019
)
4
,
pp. 514-528
Persistent link: https://www.econbiz.de/10012129810
Saved in:
10
The circular economy : a transformative service perspective
Sönnichsen, Sönnich
;
Jong, Ad de
;
Clement, Jesper
; …
- In:
Journal of service research
28
(
2025
)
2
,
pp. 228-245
Persistent link: https://www.econbiz.de/10015386576
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