This paper examines the development of a model to assist small businesses in their online Business-to-Consumer (B2C) interactions with customers, predominantly in relation to determining website content that matches overall business strategy. The model was developed to assist small business...

Purpose – This paper aims to report on research that examined the recent scholarly literature to identify the information quality attributes associated with radio frequency identification (RFID)-based benefits across sectors of the retail supply chain. Design/methodology/approach –...

Purpose – Horizontal web portals fill an important place in the operation of the internet and this paper seeks to look at how these portals may become profitable. A portal is simply a gateway, and a web portal can thus be seen as a gateway to content and services on the internet, or on a...

This article reports on a study involving analysis of the Web sites of 100 accounting practices located in Melbourne, Australia, and subsequent interviews with twenty practices. This article focuses on identifying the level of e-services that they employ. In this regard, Angehrn’s virtual...

Purpose – The purpose of this paper is to report on a study that examines an under-researched area, the use of information and communications technologies (ICT) in Australian home-based businesses (HBB). Design/methodology/approach – HBB constitute a large part of the economy, yet little is...

This article discusses some of the recent trends in relation the role that electronic commerce can play in business-to-consumer (B2C) relations, including the importance of understanding the behaviour of online customers and the role that e-commerce can play in managing customer relationships...

Purpose – This paper aims to report on research that examined the recent scholarly literature to identify the information quality attributes associated with radio frequency identification (RFID)‐based benefits across sectors of the retail supply chain. Design/methodology/approach –...

"This book presents research in areas such as IT performance, electronic commerce, internet adoption, and IT planning methodologies and focuses on how these areas impact small businesses"--Provided by publisher.

1. Introduction -- 2. Web presence lessons for small businesses -- 3. Readiness for a Web presence -- 4. Business strategy and planning -- 5. Web presence strategy and content -- 6. Web presence hosting -- 7. Website design -- 8. Web presence promotion -- 9. Web presence governance -- 10....