Purpose – The paper aims to examine the degree of changes in action readiness and mindset for the IT offshore outsourcing (offshoring) practice of a number of leading finance and insurance organisations. In particular, the article investigates the action readiness (the state, condition or...

Purpose – The purpose of this study is to describe the experiences with the development and use of an agile component‐based architecture for enabling the requirements for the transformation of financial services. Design/methodology/approach – The methodology used is a case study. Findings...