Purpose - The purpose of this paper is to present and discuss a conceptual model of purchase intentions, trust, and e-servicescape that presents online physical environments as comprising three dimensions. It aims to develop and extend existing research into physical service environments through...

Purpose – This study aims to examine perceived price fairness, actual pricing and price decay in a short‐life cycle market; namely DVD films. Design/methodology/approach – The prices of six UK retailers for a range of films released over the last 18 months were examined and compared with...

Purpose – The concept of servicescape and its effect on consumer behaviour has been studied extensively in numerous areas of retailing. However, the role of servicescape in non‐traditional service settings has received comparatively little attention. The aim of this paper is to fill in some...