Purpose – The purpose of this paper is to establish a link between Six Sigma and organizational change theory. Specifically, a framework that aligns Six Sigma critical success/hindering factors and the antecedents of successful organizational change process. Design/methodology/approach – A...

Purpose – Facilitated by a decision support system tool, the purpose of this paper is to find the “best” allocated number of surgeons and medicine doctors that reduce patients' non‐value‐added time (NVAT) and total time in the system (TTS). Design/methodology/approach – Interview and...

Purpose – Identification of critical success factors (CSFs) for any continuous improvement initiative is important as it allows organisations to focus their efforts on these factors to ensure a success. The purpose of this paper is to present the CSFs for the effective implementation of Lean...

Purpose – The purpose of this paper is to investigate the application of lean construction practices in the construction industry and develop a practical and applicable framework that incorporates Six Sigma rating into the best practices of lean construction. The objective is to help the...

Purpose – The purpose of this paper is to introduce a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different...

Purpose – The purpose of the paper is to develop existing tools or methodologies to measure customer value during acquisition and use, in such a way that the measures concurrently indicate the level of performance and more “accurately” identify the improvement opportunities....

Purpose – The purpose of this paper is to further develop a method to convert (dis)satisfaction on critical attributes (critical to qualities, CTQs) in the customer satisfaction survey into performance measures that are equivalent to defect per million opportunities (DPMO)....

Purpose – The purpose of the paper is to present a proactive quality costs measurement methodology, which describes the value of quality improvements and the implication of this value on customers' perception regarding the value of the product. Design/methodology/approach – By describing the...