Purpose: This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare providers in Ukraine which experiences a fundamental transformation of its healthcare...

1. Introduction -- 2. (A Very Short) History of Process Management -- 3. (A Very Short) Introduction to Burnout -- 4. Identifying Burnout Using Process Management Inventory -- 5. Burnout Prevention Using Process Management Tools -- 6. Let’s Practise and Make It Tangible -- 7. Can a Firm...