Do it right, and your investment in information technology can have ail sorts of strategic payoffs. Do it wrong, and you'll be paying, dearly, for nothing. Here's a guide to evaluating IT and measuring its impact.

The rapid advance of information technology has led to the creation of new business models and new organizational forms. We argue that these new business models have a profound impact on workgroups. The purpose of this chapter is to explore the impact of these new organization forms on workgroup...