Some of the limitations of the methodologies of productivity measures, human resource accounting and socio‐technical aspects of job design are reviewed. In order to overcome some of the limitations inherent in the above methodologies, a Socio‐Technical Accounting System (STAS) is developed...

This article focuses on analysis of the human aspect in service systems and investigates the role of creativity in enhancing service innovation. Applying the creative cognition approach, a conceptual framework of creative process for service development is constructed to demonstrate the general...