Purpose – Even today still many business process change (BPC) initiatives fail and cause high overruns for organizations undergoing BPC initiatives. It is therefore important that BPC practitioners and researchers understand the risks inherent in BPC projects, and that they adapt their risk...

Purpose – Business process change (BPC) initiatives are complex endeavors, which require many different sets of capabilities from the organization (e.g. IT, change management, project management capabilities). This study aims to examine which capabilities matter for successful BPC....

The cloud service market has seen a tremendous growth in recent years. Consequently, more and more service providers have entered this dynamic market, turning it into one of the most competitive markets in modern IT industry. With the market becoming mature, providers that focused on growth...

This article describes how cloud computing has been one of the most important IT topics in recent years. In increasingly greater numbers, service providers have entered this dynamic market turning it into one of the most competitive markets in modern IT industry. As the market matures, many...

Sustainability is a measure of the capacity of a certain process or state in any system to balance the needs of the present without compromising the ability of future generations to meet their own needs. One of the main challenges of sustainability is translating theory into action in the form...

Facing rising energy costs and the heightened awareness of environmental issues expressed by society and encapsulated in regulations, sustainability is a major requirement for designing and operating future service systems. In addition, sustainability serves as a key driver for profitable...