What gives any organization a competitive advantage? Many people and organizations have built reputations and fortunes by suggesting that the answers are information technology, total quality management, quality of strategy or management, or selected niche strategies. In several presentations,...

Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that...

Early enterprise resource planning (ERP) systems or, more simply, enterprise systems (ES), were not primarily focused on the supply chain. Their initial focus was to execute and integrate such internally‐oriented applications that support finance, accounting, manufacturing, order entry, and...

Knowledge management is the key success factor of today’s business leaders. Focuses on the rise of knowledge management. Provides a summary of useful concepts, different project types, supportive organizational structures, effective technologies and points out future knowledge management...

Initiatives to enhance operational performance can include some programs that strive for continuous improvement and others that attempt radical innovation. But implementation depends upon learning how to integrate the substantially different approaches of total quality management (TQM) and...

In most cases, neither top‐down reengineering nor bottom‐up individualized processes and information systems best serve most companies' change purposes. What we need are intermediate solutions that allow for top‐level direction while remaining sensitive to the fact that business processes...