The article features a study based on postal questionnaires and structured interviews, targeting senior members of the hospital pharmacy profession. The aim was to examine the potential of practice and performance benchmarking as a means of improving competence and capabilities within the...

Although there currently exists an unprecedented level of interest in business processes, focusing on their analysis, evaluation and reengineering, many business process reengineering (BPR) initiatives have yielded disappointing results. This paper suggests that one of the reasons for this might...

Argues that in increasingly turbulent and complex environments, the tools of “systems thinking” may provide a valuable resource in the drive to attain integration between strategic and operational objectives. Particular examples in the domain of production control and supply‐chain...

This book provides a fresh assessment of the impact of the First World War on the international economy. Leading academics offer new perspectives on the effects of the War on the long-term growth rates of the belligerent countries and examine its impact on individual sectors within these economies.

Kees Biekart and Alan Fowler describe what happens in the development of society as a political project. They present their Civic Driven Change: a framework for socio-political analysis and action, which has been refined and elaborated in earlier studies.

Presents, from a systemic perspective, an examination and discussion of performance measurement, performance indicators and associated improvement initiatives, as typically applied in public sector organisations. Such mechanisms are usually implemented as a causal loop which is established...