<title>Abstract</title> One-stop service shops (OSSs) for government services delivery have become a popular and flexible mode of administrative decentralization for delivering government services of various types throughout the world. Using an analytical framework derived from decentralization, this article...

<title>Abstract</title> Government arrangements in Southeast Asia have been typically centralized but in the 1990s the impetus of democratization pushed countries of the region into programmes of territorial decentralization. This was an entirely new experience for these countries and necessitated innovative...

Indonesia has introduced radical decentralisation measures, transferring many functions and much finance to democratically elected sub-national governments. However, human resource management (HRM) has largely been overlooked. Using data obtained from central personnel agencies and nine...

Purpose – The purpose of this article is to explore the export of new public management (NPM) to developing countries and to describe and evaluate the introduction of these initiatives in very different environments from their origins. Design/methodology/approach – The article traces the...