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The dark side of channel loyalty programmes : managing tier demotion and deceitful behaviours

Cox, David - In: European journal of marketing 56 (2022) 9, pp. 2533-2545

Persistent link: https://www.econbiz.de/10013457370

Customer service, complaints management and regulatory compliance

Terentis, Joy; Sander, Fabian; Madden, Maureen; Stone, … - In: Journal of Financial Regulation and Compliance 10 (2002) 1, pp. 37-54

This paper examines the regulatory requirements for the management of customer complaints in financial services. It describes the outcomes of new research, which show that most financial services companies are some way from being able to meet these new regulatory requirements. It identifies the...

Persistent link: https://www.econbiz.de/10014869904

Trade Liberalization and Industrial Organization: Some Estimates for Canada.

Cox, David; Harris, Richard - In: Journal of Political Economy 93 (1985) 1, pp. 115-45

Persistent link: https://www.econbiz.de/10005782994

A Quantitative Assessment of the Economic Impact on Canada of Sectoral Free Trade with the United States.

Cox, David; Harris, Richard G. - In: Canadian Journal of Economics 19 (1986) 3, pp. 377-94

Persistent link: https://www.econbiz.de/10005271738

In defence of textbook publishing

Cox, David - In: Marketing Intelligence & Planning 27 (2009) 3

Persistent link: https://www.econbiz.de/10014946942

Selected Works of David Brillinger edited by Peter Guttorp and David Brillinger

Cox, David - In: International Statistical Review 80 (2012) 2, pp. 326-327

Persistent link: https://www.econbiz.de/10010596611

North American Free Trade and its Implications for Canada: Results from a CGE Model of North American Trade

Cox, David; Harris, Richard G. - In: The World Economy 15 (1992) 1, pp. 31-44

Persistent link: https://www.econbiz.de/10010718228

B2B channel partner programs : disentangling indebtedness from gratiude

Pelser, Jan; Ruyter, Ko de; Wetzels, Martin; Grewal, Dhruv - In: Journal of retailing 91 (2015) 4, pp. 660-678

Persistent link: https://www.econbiz.de/10011422468

Handbook of research on customer loyalty

Keeling, Debbie I. (ed.); Ruyter, Ko de (ed.); … - 2022

"Identifying customer loyalty as a crucial success factor in contemporary marketing thinking and practice, this innovative Handbook incorporates a rich collection of perspectives on the current topics and research-driven practices in the field. Leading scholars offer an insightful reimagining of...

Persistent link: https://www.econbiz.de/10013400358

Deliberate learning as a strategic mechanism in enabling channel partner sales performance

Keeling, Debbie Isobel; Cox, David; Ruyter, Ko de - In: Industrial marketing management : the international … 90 (2020), pp. 113-123

Persistent link: https://www.econbiz.de/10012321920