Adaptive and evolutionary information systems enable both developers and users to change systems functionality. Such systems are required because of the changing nature of users' requirements. This is a critical area of research and practice for businesses that have to ensure that their...

Purpose – This paper aims to examine the contextual issues relating to the problem of developing web‐based information systems for emergent organisations. Design/methodology/approach – The study employs an action research approach to understand and develop an analytical development tool...

Purpose – The purpose of this paper is to address the problem of designing artificial complex adaptive systems, like information systems and organisations, by developing a proof‐of‐concept conceptual proto‐agent model. Design/methodology/approach – The paper develops an exploratory...

Purpose – The aim of this paper is to examine empirically the relevance of the theory of deferred action for knowledge management systems (KMS) design in practice. Design/methodology/approach – The study adopts a case study approach to examine knowledge work and knowledge management in...

The UK Mobile telecoms industry is experiencing some challenging conditions such as debts from spectrum auctions, a saturated subscriber base and commitments to build new network infrastructure. In this paper, we address these competitive challenges and introduce a new revenue generating...