The type of organization design that I practice is strategic organization design. It has roots in Chandler's (1962) work which states, "Structure follows strategy." It applies to organizing at the enterprise, business unit, region, or functional levels. It is a top-down design methodology. The...

This paper analyzes the problem of balancing resource capacity utilization against the costs of user delay or inventory investment. Instead of formulating algorithms to solve more classical versions of the problem, this paper describes ways that organisations can drop the cost curve prior to...