We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about...

Surveying 6509 managers from 24 countries/geopolitical entities, we tested the process through which individualism–collectivism at the country level relates to employees’ appraisals of and reactions to three types of work demands (i.e., work hours, workload, and organizational constraints)....

Purpose: The purpose of this paper is to understand communication pathways and factors that cause sustainability initiatives to become contagious from downstream to upstream members of a supply chain, which is termed sustainable supply chain contagion (SSCC). Design/methodology/approach: This...