de Haan, J.; Naus, F.; Overboom, M. - In: International Journal of Production Economics 137 (2012) 1, pp. 157-164
In this paper we use the concept of “creative tension” from the lean production philosophy to reconcile the need for added value and cost control in logistics. Due to thin profit margins, a managerial orientation on logistics employees as a source of costs rather than a source of added value...