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Sensegiving for organisational change in neglected workplaces : the case of Japanese call centres
Sato, Hidenori; Oki, Kiyohiro - In: International journal of organizational analysis 32 (2024) 3, pp. 565-579
Persistent link: https://www.econbiz.de/10014494624
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Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo - 2011
Persistent link: https://www.econbiz.de/10009543735
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Precariousness and call centre work : operator's perceptions in Portugal and Brazil
Costa, Hermes Augusto; Costa, Elizardo Scarpati - In: European journal of industrial relations 24 (2018) 3, pp. 243-259
Persistent link: https://www.econbiz.de/10011903281
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Does holding a second job viewed as a calling impact one's work at the primary job?
Webster, Brian; Edwards, Bryan D. - In: Journal of vocational behavior 114 (2019), pp. 112-125
Persistent link: https://www.econbiz.de/10012118844
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Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam; Teo, Stephen T. T.; Connell, Julia - In: Asia Pacific journal of human resources : APJHR 56 (2018) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
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A latent profile analysis of living a calling, burnout, exploitation, and work-life imbalance
Shin, Joo Yeon; Kim, Eunseok; Ahn, Jina - In: Journal of career development 49 (2022) 4, pp. 816-830
Persistent link: https://www.econbiz.de/10013396048
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Beyond technological determinism : revitalising labour process analyses of technology, capital and labour
Thompson, Paul; Laaser, Knut - In: Work in the global economy 1 (2021) 1/2, pp. 139-159
Persistent link: https://www.econbiz.de/10014306274
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Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya; Mohan, Ramesh - In: International journal of business innovation and … 27 (2022) 3, pp. 383-394
Persistent link: https://www.econbiz.de/10013252933
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The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan (contributor); Russell, Bob (contributor) - 2009 - Online-Ausg.
Persistent link: https://www.econbiz.de/10013208048
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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370
Persistent link: https://www.econbiz.de/10013190938