Similar Search Results

Evaluating customer experience management in the insurance industry : empirical studies of company and customer perspectives

Klopfer, Lisa-Marie - In: Marketing : ZFP ; journal of research and management 46 (2024) 1, pp. 20-39

Persistent link: https://www.econbiz.de/10014634758

The effect of customer engagement on customer loyalty : indication from the insurance industry in Jordan

Ibrahim, Raed Ibrahim Mohamad; Bayram, Pelin - In: Journal of financial services marketing 29 (2024) 2, pp. 406-422

Persistent link: https://www.econbiz.de/10015060776

Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)

Saif, Naveed; Khan, Muhammad Tahir; Khan, Irfan Ullah; … - In: International journal of business excellence : IJBEX 28 (2022) 3, pp. 397-418

Persistent link: https://www.econbiz.de/10014234695

Customer loyalty in online hotel booking platforms

Li, Wei-Chin; Chang, Kuei-Feng; Chen, Chen-Ju - In: International journal of business 28 (2023) 3, pp. 147-165

Persistent link: https://www.econbiz.de/10014340612

Impact of e-trustmark reputation on customer loyalty and online purchase intentions: empirical evidence from an emerging country

Quan Hong Nguyen; Tho Thi Anh Nguyen; Linh Thuy Nguyen; … - In: International journal of electronic business : IJEB 18 (2023) 4, pp. 466-492

Persistent link: https://www.econbiz.de/10014439824

Do green practices elicit a guest's loyalty? : empirical evidence from Vietnam

Mai Ngoc Khuong; Phan Thi Huong Nhi; Nguyen Khoa Truong An - In: Journal for global business advancement : JGBA 15 (2022) 6, pp. 738-763

Persistent link: https://www.econbiz.de/10014375398

Loyalty Programs and the Currency Effect : A Comprehensive Guide to Realizing the Power of Points

Boer, Evert R. de; Chin, Xiao Yao - 2025

Chapter 1: Introducing the currency effect -- Chapter 2: Designing the best currency for your loyalty program -- Chapter 3: Designing an optimal currency redemption strategy for your loyalty program -- Chapter 4: Creating a marketplace for your loyalty program currency -- Chapter 5: Optimizing...

Persistent link: https://www.econbiz.de/10015189957

Empowering consumers through self-service technology : a comparative analysis

Kim, Bona; Chen, Yong - In: Journal of hospitality & tourism research : JHTR ; the … 49 (2025) 2, pp. 254-267

Persistent link: https://www.econbiz.de/10015193195

Manipulating customer loyalty measurement : influence of suggestive design elements on the net promoter score

Wohllebe, Atilla; Nicolaisen, Anton - In: Total quality management & business excellence 36 (2025) 1/2, pp. 26-42

Persistent link: https://www.econbiz.de/10015178464

Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction

Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541

Persistent link: https://www.econbiz.de/10014336896