Singh, Harbir; Dey, Ajoy Kumar; Sahay, Arunaditya - In: Competitiveness Review: An International Business Journal 30 (2020) 5, pp. 595-609
Purpose: A multispecialty hospital possesses sustainable competitive advantage if it continuously improves performance, repeatedly delivers quality service and unique value to the patients and the sources of competitive advantage are valuable, rare, inimitable, non-substitutable or causally...