Purpose – Global outsourcing shifts manufacturing jobs to emerging countries, which provides new opportunities for improving their economic development. The authors develop and test a theoretical model to predict first, how sustainable supply chain initiatives might influence reverse logistics...

This study used the support of extant theory to propose that there are significant differences in the postures of firms that include logistics providers in their supply chain management efforts versus those that do not. Further, we identified four supply chain management constructs as being...

Much of the research on operations scheduling problems has either ignored setup times or assumed that setup times on each machine are independent of the job sequence. This paper considers the problem of scheduling a single machine for minimizing total tardiness in a sequence dependent setup...

Customer feedback capabilities and mechanisms were identified and evaluated in30 bank and credit union sites in Las Vegas, Nevada, USA. Additionally, 82 US Internet bank sites were identified and evaluated withrespect to their customer feedback capabilities. Comparisons were made between the...

This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost decreases...

The use of comment cards is a very popular method for obtaining customer feedback in the hospitality industry. An investigation was made regarding the current status of comment card usage in hotel‐restaurants offering high quality, Sunday champagne buffets, in Las Vegas, Nevada, USA. Cards...

Studies on supply chain management suggest that the scope of business processes being coordinated across supply chains is broad. However, little empirical evidence exists that corroborates such claims. In this study executives randomly selected from a diverse array of industries were surveyed to...

Many leading firms in the USA have adopted an integrated strategic approach to purchasing and logistics management known as supply chain management. As the twenty‐first century begins, supply chain management has become a significant strategic tool for firms striving to improve quality,...

This paper describes an exploratory research effort to analyze and classify emerging operations management practices in US manufacturing. Using a survey of senior materials and operations management professionals in the United States, this study investigates manufacturers' supplier assessment...

Reviews a critical aspect of job shop scheduling research, namely the decision regarding release timing of orders to the manufacturing shopfloor. Covers articles specifically addressing the order release problem; the information should prove helpful for researchers employing order release...