Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments...

“The customer service complaint is universal in physical distribution operations. It is inevitable that even the most efficient of distribution systems will occasionally have failures; it is equally inevitable that from these failures will emanate complaints. Only if an active and systematic...

An integral part of customer service revolves around distribution. With markets broadening geographically, technology advancing, economic conditions and interest rates more volatile, and deregulation of transportation a reality, the carrier is becoming more critical for corporate success. As a...

In China, the supply and distribution of fresh agricultural products (FAP) can significantly impact the people that depend upon them daily. Weaknesses in Chinese FAP supply chains, combined with the increased consumption of these products, have challenged the production, logistics, management...