Purpose – Recently, the demise of the dot.com mania, coupled with slow economic growth has caused organizations to cut costs in an attempt to improve efficiency and the bottom line. Discontinuing or suspending knowledge management efforts and disbanding the chief knowledge officers' (CKOs)...

As businesses struggle to lower cost and grow revenues, outsourcing initiatives are underway in many small, medium, and large global companies. Outsourcing strategies are considered by many as a “silver bullet” to resolve organizational problems. They have been touted as the “holy grail”...

Purpose – To draw management and scholarly attention to two missing capabilities in a knowledge management program: segmentation capability and destruction capability. Design/methodology/approach – An opinion paper based on consulting and research experiences of the authors. Findings –...

Purpose – The purpose of this case study is to highlight the importance of recognizing and mitigating covert employee resistance to a change management initiative. Design/methodology/approach – This hypothetical case study takes place at a mid‐sized consulting firm specializing in...

The purpose of the paper is to suggest a novel approach that groups the theories of systems, information and bounded rationality into organizational knowledge management. We base our discussion on knowledge process mapping akin to the supply chain perspective. This is done to understand the...

Purpose – Managing knowledge is a critical capability for small to medium‐sized enterprises (SMEs) to master because it helps them leverage their most critical resource. Organizational knowledge is the most salient resource at the disposal of SMEs in terms of availability, access, and depth....

The field of knowledge management continues to garner both academic and practitioner interest. While much has been written about the technological, social, and economic aspects of managing knowledge in organizations, little is known about the managers who lead the engagements. In the following...