Argues that performance management techniques and practices developed in US organizations cannot be successful in the developing country context to gain competitive advantage unless the issue of culture‐fit is addressed adequately. “Culture‐fit” can be ensured when managers adopt human...

The paper identifies several characteristics of the socio-cultural environment and anternal work culture of organisations in developing countries, and discusses the reasons why such characteristics have facilitating or constraining effects on the installation and implementation of the...

This paper emphasizes the need to understand the precise way in which culture influences the effectiveness of the organisation's human resource management (HRM) practices. For this purpose, it first describes the findings of a series of conceptual and empirical studies that explain why a set of...

Purpose – The purpose of this paper is to explore the way in which diversity policies are represented to prospective employees on UK company web sites. Design/methodology/approach – An analysis was conducted of the diversity pages and careers pages of the web sites of companies in the Times...

Sexual, racial and other forms of harassment may create a devastating impact on individuals affected and can lead to severe loss of morale and efficiency. Examines issues surrounding this sensitive area which relate to legal definition, organisational policies in general and the hospitality...

Interest in flexible working methods is increasing in the hospitality industry but to date there is little research evidence of current practice or potential. The range of methods available to the hospitality manager is reviewed and the major benefits and problems arising from the adoption of...

Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by...

Purpose – The purpose of this paper is to present a research from a study undertaken with Methodist circuit ministers in the UK and those that work closely with them. It considers in what way and to what extent ministers think of themselves as managers and to what extent and in what way they...

This article discusses approaches to work flexibility and the use of core and peripheral workers in the hotel industry. It argues that hotel companies have traditionally neglected building a core workforce and resorted to using “peripheral” workers in key operative jobs. It distinguishes...