Dealing with ex‐Soviet republics, American companies desperately need reliable information about the current status of production and operations management in the former Soviet Union. Describes some aspects of managing operations in Russia and other ex‐Soviet republics. The emphasis is made...

Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between...