The reasons for the high level of interest in quality standards and quality management have arisen because of the continued growth in world trade and the need of countries for an ever‐increasing strategy to have access to the world markets. The far‐reaching political changes in many...

Outlines the methodologies and bases used in the design of questionnaire for the investigation of quality management philosophies and strategies employed in Hong Kong organizations. The design of the questionnaire of the survey was based on people’s thinking and past experiences on quality...

The Art of War, by the ancient Chinese military theorist Sun Tzu, is the most famous work on military operation in ancient China and the books have been repeatedly translated, investigated and discussed. Today, Sun Tzu’s The Art of War remains a compulsory text in major military schools around...

Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- List of Figures -- List of Tables -- Credit List -- About the Author -- 1 Introduction -- 2 Projects and Project Management -- 3 Project Roles and Responsibilities -- 4 Defining Project...

Conjoining the SWOT matrix with the balanced scorecard (BSC) makes a systematic and holistic strategic management system. The SWOT matrix clearly identifies the critical success factors that can be implemented into the identification of the different aspects toward the balanced scorecard. It is,...

This paper describes the framework employed in strategy formulation by the Vocational Training Council’s Hong Kong Institute of Vocational Education. The proposed framework integrates three widely used business management strategic tools together with the education criteria 1999 adopted from...

Applies a new strategy formulation instrument (named as the strategy formulation (SF) framework), which is geared for an Asian (Chinese) culture within the banking industry of Hong Kong. In particular, the focus will be on a case study of the ABC Bank. The ABC Bank remains one of the more...

The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming’s TQM theory. The amalgamation of these useful thoughts, concepts and philosophies should help in developing quality management and business management strategies...

Provides a practical insight into the three separate steps needed in the process of facilitating learning in small groups. Group facilitators do three things: they take in what goes on around them and inside themselves; they then make sense of it; finally, they intervene. Practical guidance in...