Purpose – To construct and test, through its application to a real case study, a methodology that generates contingencies for the evolution of a company or an industry's reference business model (BM) under the impact of a technology innovation. Design/methodology/approach – The paper draws...

Purpose – The purpose of this paper is to study the mechanism through which decisions on the preferred governance mode of strategic technology alliances are made at the firm level. Design/methodology/approach – The author constructed a value‐mediated governance model that is empirically...

The scope of this paper is to examine the perceptions which induce the Greek customers to purchase over the Internet, testing the direct effect of experience and the moderating effect of satisfaction. A review of research conducted in the Greek online market demonstrates that satisfaction,...

Purpose – This paper investigates the potential of dynamic process modelling as an approach for addressing the problem of information systems (ISs) evaluation in the context of organisational change. Design/methodology/approach – A real‐life case study is discussed, showing how dynamic...

Purpose – To examine how partner firms, involved in provisioning m‐business applications and services, manage inter‐firm conflict and cooperation. Design/methodology/approach – Synthesises network analysis and game theory to propose a conceptual model in which to examine the affect of...

Purpose – The objective of this paper is to understand the success factors of mobile operators. Design/methodology/approach – Explores the business practices of leading carriers in Japan, South Korea, China, Europe and the USA. Findings – The paper finds several common characteristics in...

Purpose – This paper addresses some key management issues relating to developing mobile support for community healthcare (CHC) provision, such as support structures, service management and organization. Design/methodology/approach – The paper presents three generic examples that draw out the...

Purpose – The aim of the research is to discuss the design and development of a mobile application using two technologies known as software agent (SA) and mobile web services. Design/methodology/approach – The objectives were achieved by testing the integration of SAs and mobile web services...

Purpose – This paper explains the concept of how XML can be used to tie together the many different communication channels into a single contact point system. The purpose is to propose a contact point framework that utilizes XML technologies to integrate multiple communication channels....

Purpose – This second part of the paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process...