Purpose – The paper seeks to evaluate the drivers of customer satisfaction (CS), specifically exploring the impact of business process management (BPM) on service quality and CS. Design/methodology/approach – A longitudinal case study uses quantitative and qualitative data to test six...

The paper is concerned with the empirical modelling of domestic demand for energy in the United Kingdom at the level of the individual household (most previous British work has used aggregate time-series data). The paper develops a two-stage budgeting model of the household's demand for energy...

This paper is concerned with the empirical modeling of domestic demand for energy in the United Kingdom at the level of the individual household. A two-stage budgeting model of household demand for energy conditional on durable ownership is developed. At the first stage, income is allocated...

Performance management has been a major initiative within UK police forces since the aftermath of the Soham murders and the London bombings. This article reports on successful breakthroughs in the interpretation of various guides from the Home Office, Her Majesty's Inspectorate of...

1. Physical security planning -- 2. Vulnerability assessments -- 3. Security design and planning -- 4. Security construction projects -- 5. Protection in depth -- 6. Perimeter protection -- 7. Access control -- 8. Physical protection systems -- 9. CCTV and IP video / Steve Surfaro -- 10. Keys,...

[eng] Two opposite forces determine the intensity of bilateral trade between countries : an attractive force (country size and income) and a repulsive force (distance and other barriers to trade). Building on a now well-established theoretical basis and minimum data requirements, gravity...

According to World Trade Organization rules, countries may adopt regulations under the Agreements on Sanitary and Phyto-Sanitary (SPS) and Technical Barriers to Trade (TBT). We analyze the structure of these measures in agricultural trade. The inventory approach suggests that European countries...