Purpose: The service recovery paradox (SRP) refers to a particular effect whereby an excellent recovery can turn angry and frustrated customers into loyal ones. Researchers who have studied the SRP have reported mixed findings, with some providing evidence in its support and others not finding...

MnO2+δ (Manganese oxide) nanoflakes were synthesized for use as electrode material in electrochemical supercapacitors. The nanoflakes were produced via RF-magnetron sputtering with various excess oxygen contents (δ), and the electrochemical supercapacitive properties of the MnO2+δ nanoflakes...

Failure of a pipe or valve in a water distribution system causes service disruption and other inconveniences to the customers at or downstream of the failure location. To minimize the impact of such a pipe or valve failure, it is crucial to identify those pipes or valves whose failure will have...

It is proposed that electric power can be generated from wind by pulling a ship. A parafoil pulls and tows a ship. Electrical power is generated by hydraulic turbines installed on the ship below the water line. The electric power generated is expended onboard to electrolyze water to produce...

This study used numerical experiments to investigate two important concerns in simulating the cold season snowpack: the impact of the alterations of snow albedo due to anthropogenic aerosol deposition on snowpack and the treatment of snow physics using a multi-layer snow model. The snow albedo...