Purpose – The paper aims to develop the survey utilized in this research as a data collection tool for the study of organizational responsiveness. Design/methodology/approach – Drawing from the operations and strategic management literature, measurement scales were developed in order to...

Buyer‐supplier relationships play an important role in an organization’s ability to respond to dynamic and unpredictable change. If the relationship is too restrictive, flexibility will be difficult to achieve and, if it is too lenient the risk of opportunism will be present. This paper...

The concept of environmental uncertainty is recognized as a fundamental element of the strategic management and organizational theory literature. Unfortunately, the development of inconsistent conceptualizations and operationalizations of uncertainty have muddled the true meanings of the...

Previous studies have generally established a positive relationship between aggregated measures of entrepreneurial orientation (EO) and firm performance. However, there are theoretical reasons suggesting that three dimensions of EO (innovativeness, proactiveness, and risk-taking) may possess...

Recent research suggests that existing conceptualizations of firm-level entrepreneurship may not be sufficient in fully explaining the construct. The primary purpose of this study is to explore the fundamental dimensions underlying firm-level entrepreneurship and to empirically test a model...

Purpose – The purpose of this study is to present a discussion on the most commonly accepted benchmarking norms in the USA, the lessons learned from benchmarking experiences and see how they are translated to benchmarking projects by French managers. Design/methodology/approach – A survey...

The essence of benchmarking is the process of identifying the highest standards of excellence for products, services, or processes, and then making the improvements necessary to reach those standards – commonly called “best practices”. Various companies have adopted benchmarking and...

Purpose: This study statistically examines the shifting distribution channels in the American wine industry based on the growth trajectory of sales, seasonality and disruption due to consumers switching to online platforms. The purpose of this paper is to design a model that will have general...

Supplier selection and evaluation are arguably one of the most critical functions for the success of an organization. Several approaches exist in the literature to objectively evaluate suppliers, including analytic hierarchy process and total cost of ownership. Analytic hierarchy process...