Purpose – The purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed – and what influence this might have on the quality movement and quality practice. Design/methodology/approach – Literature review and...

Purpose – The purpose of this paper is to present a study of how Six Sigma influences job satisfaction among employees at three large companies with manufacturing units in Sweden that have used different implementation strategies. Design/methodology/approach – The study was performed using a...

Purpose The purpose of this paper is to identify and explore important quality-related challenges facing organizations, and investigate how current excellence models incorporate these challenges. Design/methodology/approach The paper is based on a Delphi study of Swedish organizations....

In order to stay competitive most small and medium‐sized enterprises (SMEs) need to make decisions and improve their processes in a more efficient way. To manufacturing companies this is crucial not the least within the design and production phases. This means that a deeper understanding of...

Purpose – Total quality management has seen a tremendous rise of popularity in the 1980s and 1990s. Aims to question the effectiveness, utility and use of TQM among many people – practitioners, as well as academics. Design/methodology/approach – Discusses the lack of common interpretations...