New service development (NSD) is getting important for companies that wish to gain a competitive advantage on service-driven markets. While research on NSD has grown rapidly over the last decade, many studies have been highly fragmented and concentrated on different innovation issues. Few...

Current information technology (IT), such as extended intranets (extranets) utilizing the components of the World Wide Web (WWW), makes information sharing between global supply chain partners feasible. Given this, an important issue is: What impact does efficient information sharing have on...