Purpose – The purpose of this paper is to explain the background to the special issue and to provide an introduction to the articles on case studies included in the issue. Design/methodology/approach – The paper uses a review of developments in both the qualitative tradition and case studies...

Purpose – This paper sets out to introduce the special issue on management controls and new organisational forms. It summarises and reflects on themes and findings raised in the papers in the issue. Design/methodology/approach – The findings reported in the paper are based on desk research...

Purpose – Inter‐firm relationships are increasingly being adopted as competitive tools. However, the challenges created by these relationships for the design and use of management control systems (MCS) have been well documented. The purpose of this paper is to provide a review of the...

1. Introduction -- 2. Philosophical underpinnings -- 3. Components of text in documents -- 4. Collection and compilation of text in documentary research -- 5. Examples of published studies using documentary evidence -- 6. Conclusion -- Bibliography -- Appendix: Sources of documents -- Index.

Attracting clients who are willing to invest in using a problem structuring method (PSM) can be particularly difficult for the emerging generation of modellers. There are many reasons for this, not least that the benefits of a problem structuring intervention are vague and evidence of benefits...

Purpose – This study aims to focus on the accountability of organizations to multiple stakeholders with differing interests and power, where there is an absence of accountability towards shareholders. Design/methodology/approach – Longitudinal field study via participant‐observation....

Presents a case study of intellectual capital within the police service of the UK. Describes the acquisition and maintenance of intellectual capacity through five mechanisms and explores the ways in which the utilization of intellectual capacity is reported. Makes two contributions to the...

<title/> Effective knowledge management is as important to policing as to any other public (or private) sector organization in terms of improving performance. This article reviews the literature of knowledge management in policing, set in the context of the public criticism of intelligence systems in...

<title/> The notion of police performance needs to be unpacked into what is done; how it is done; and the results of what is done. But performance indicators are inextricably bound up with the objectives of policing. The change in these objectives and in police performance indicators that have taken place...