Purpose The purpose of this paper is to investigate the influence that different components of relational capital (marketing capability, open innovation with business and scientific partners, technological reputation, brand) have on customer performance (CP). Moreover, the moderating effect of...

Total quality management programmes applied to research and development often produce great improvements in productivity because they follow trajectories that are lateral and parallel to the principal thrust which is aimed at client satisfaction. Such improvements are obtained through a better...

Purpose – A large number of methodologies for R&D project selection have been developed and reported in the literature over the last few decades, and it has become a very popular research topic since the 1960s. The aim of this paper is to classify and characterize the determining aspects...

Purpose – In today’s economy, intangibles have become more important than physical assets for firm success. In particular, small and medium enterprises (SMEs) registered an increasing trend in patenting, exceeding large firms in the number of patent registrations. In this context, the...

Purpose: Following an increasing interest in the area that merges digital/I4.0 technologies and business models (BMs), which led to a proliferation of articles in this domain, the purpose of this article is to systematize this body of literature by means of a structured literature review....

Purpose: The purpose of this paper is to provide a reconceptualization of existing constructs within the inter-organizational relationship (IOR) domain to face two main issues: the proliferation of constructs emerged because of a fast-growing body of literature, and the interchangeable and...

Purpose: To hinder the high failure rate of strategic networks, recently scholars have concentrated on behavioral aspects such as trust, conflict management, resolution and commitment as fundamental antecedents of strategic network performance. Within this context, this paper focuses on the...

Purpose: Based on the growing interest devoted to knowledge management (KM) in inter-organizational contexts, the purpose of this paper is to systematize existing literature and understand how it developed over time, thus tracing its roots and evolution to unveil gaps and suggest new promising...

Purpose: The purpose of this paper is to investigate whether the financial resources invested in advanced manufacturing technologies (AMTs) and social capital (SC), in terms of the set of internal and external relationships a firm holds, have a positive effect on the adoption of Industry 4.0...