This paper reports on the results of extracting useful information from text notes captured within a Customer Relationship Management (CRM) system to segment and thus target groups of customers likely to respond to cross-selling campaigns. These notes often contain text that is indicative of...

Many computerised systems use electronic models that get triggered when certain business conditions arise. Unauthorised triggering of such computerised models has been overlooked in the security literature. In this paper, we propose two frameworks to analyse the security of systems that have the...

As it becomes easy and inexpensive to store huge amount of data, concerns about privacy are increasing as well. Although service providers have privacy policies, research shows that users rarely read privacy policies. As a result, there has been little work done on how consumers respond to...

In this paper we study the behavior and performance of bilingual users in using an electronic catalog. The purpose of this research is to further the knowledge required for building electronic commerce systems that operate in multiple languages in global settings. We describe a bilingual...

The purpose of this paper is to study the nature of information technology issues and trends in less developed countries, and compare and contrast them with those in developed countries. We propose a framework, called the lagged response effect, for predicting and justifying the differences. The...

Supporting Electronic Negotiation for Intelligent Trading / Leila Alem, Ryszard Kowalczyk, Maria R. Lee -- E-Commerce Software / Peter Rittgen -- Towards a Methodology for the Development of Web-Based Systems / Bernhard Strauch, Robert Winter -- Retriever / Anupam Joshi, Zhihua Jiang -- Digital...

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